Privacy Policy

1. Introduction

We are committed to safeguarding your privacy and ensuring that your personal data is managed securely and responsibly. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information as outlined in this policy. We encourage you to read this document carefully to understand your rights and our responsibilities.

2. Information We Collect

We collect different types of information to provide you with seamless services, improve your experience, and ensure our platform’s security. Information we collect includes:

Personal Information: We may collect your full name, email address, phone number, and residential or billing address when you register for our services, request support, or make a purchase.
Payment Details: For secure transaction processing, we may collect payment card details, billing address, and transaction history. Payment data is processed through secure third-party gateways, and we do not store your complete card details on our servers.
Technical Information: We automatically collect technical data such as your IP address, browser type, device details, and operating system. This helps us improve website performance, troubleshoot issues, and ensure compatibility.
Usage Data: We track your browsing activity, including the pages you visit, the time spent on those pages, and the links clicked. This data helps us enhance website usability.
Communication Data: When you contact our support team via email, chat, or phone, we may store those conversations for training, service improvement, and dispute resolution purposes.
Cookies & Tracking Technologies: We use cookies and similar technologies to remember your preferences, improve website functionality, and deliver personalized content.

3. How We Use Your Information

We use your information for the following purposes to ensure optimal service delivery:

Service Delivery: We use your information to provide technical support, troubleshoot issues, and ensure smooth communication during service interactions.
Account Management: Your details are necessary for account creation, profile management, and secure login to our services.
Website Improvement: We analyze user behavior to enhance website performance, improve navigation, and resolve errors effectively.
Promotional Communication: With your consent, we may send marketing emails, special offers, or updates about new features. You can withdraw your consent at any time.
Fraud Prevention: We monitor account activity to detect suspicious behavior and protect you from unauthorized access or malicious attacks.
Compliance & Legal Obligations: We may use your information to fulfill legal requirements, respond to regulatory inquiries, or assist in law enforcement investigations.

4. Information Sharing

We prioritize the confidentiality of your data and ensure it is only shared when necessary. We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:

Trusted Service Providers: We partner with reputable third-party service providers who assist with payment processing, customer support, and website optimization. These partners are bound by confidentiality agreements and are authorized to use your data solely for service delivery purposes.
Law Enforcement & Legal Obligations: We may disclose your data when required by law, court order, or government request. This may occur to prevent fraud, investigate suspicious activities, or protect public safety.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. We will ensure that your privacy rights are maintained during this process.
With Your Consent: We may share your information with third parties if you have provided explicit consent for such data sharing.

We ensure that all third-party partners follow strict data protection guidelines and employ secure practices to handle your information responsibly.

5. Opt-Out Policy

We value your privacy and provide multiple options for you to control how your data is collected, stored, and used. Below are the details of our opt-out process to ensure you have full control over your information:

Marketing Communications: If you no longer wish to receive promotional messages, newsletters, or service updates from us, you can request to opt out by contacting our support team at info@nortonfix.com. Please include your full name and the email address associated with your account in your request. We will process your request within 5-7 business days.
Cookies & Tracking Technologies: Our website may use cookies, pixels, and similar tracking technologies to improve functionality and personalize your browsing experience. If you wish to disable these technologies, you can adjust your browser settings to block or delete cookies. However, please note that some features of our website may become limited or unavailable if cookies are disabled.
Data Collection for Analytics: We utilize analytics tools such as Google Analytics to better understand user behavior and enhance our services. If you prefer not to have your browsing activity tracked for analytics purposes, you can opt out by visiting the official opt-out page provided by the tool provider or by modifying your browser settings.
Personal Data Removal: If you wish to have your personal information removed from our database entirely, you can submit a formal deletion request. Please contact us at info@nortonfix.com with the subject line “Data Deletion Request.” Ensure you include identifying details so we can verify your identity and process your request securely. Once confirmed, we will delete your information from our active systems within 10-15 business days.
Third-Party Services: We may collaborate with third-party service providers to improve functionality and performance. While we ensure they adhere to privacy standards, you can visit their respective websites to review their privacy policies and manage your preferences directly with them.
Do Not Track (DNT) Signals: Our website honors "Do Not Track" requests from supported browsers. Enabling DNT in your browser settings ensures your browsing activity will not be tracked across websites.

If you have any concerns about data usage, or if you need guidance on how to opt out of specific services, please contact our privacy team. We are committed to ensuring your data remains secure and your preferences are respected.

6. Data Security

Ensuring the security of your personal information is our top priority. We have implemented comprehensive security measures to safeguard your data against unauthorized access, misuse, or loss. Our data protection strategies include:

Encryption: All sensitive information transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Socket Layer) technology, ensuring secure data transmission.
Firewall Protection: Our network infrastructure is protected by robust firewalls that block unauthorized access attempts.
Access Control: Only authorized personnel with verified credentials can access your data. We follow a strict role-based access policy to ensure sensitive data is only accessible to relevant staff.
Data Anonymization: In certain cases, we may anonymize your data to ensure your identity is protected while enabling us to improve our services.
Routine Security Audits: We conduct frequent security assessments, vulnerability scans, and penetration tests to identify and resolve potential risks.
Incident Response Plan: In the event of a data breach, our dedicated response team will immediately contain the threat, notify affected users, and take appropriate recovery measures to minimize impact.

Despite our extensive efforts to maintain security, no system is entirely foolproof. We encourage users to practice safe browsing habits, create strong passwords, and avoid sharing confidential information with unauthorized parties.

7. Children's Privacy

Protecting the privacy of children is extremely important to us. Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. To reinforce this policy:

No Child-Focused Content: Our website, services, and marketing materials are designed for general audiences and are not targeted toward children.
Data Removal: If we become aware that a child under 13 has provided personal information without parental consent, we will promptly delete that data from our systems.
Parental Guidance: We strongly advise parents and guardians to monitor their children’s online activity and educate them about safe internet practices.
Reporting Violations: If you believe we have inadvertently collected data from a minor, please contact us at info@nortonfix.com immediately so we can take corrective action.

8. Policy Updates

We may revise this Privacy Policy periodically to align with evolving legal requirements, industry standards, or changes in our business practices. Any updates will be communicated through one or more of the following methods:

Email Notification: If you have registered with us, we will send an email informing you of significant changes to our policy.
Website Announcement: Major updates will be prominently displayed on our website’s homepage or policy page for increased visibility.
Effective Date: All policy changes will take effect on the stated effective date. By continuing to use our services after updates take effect, you agree to the revised terms.
User Review Encouraged: We encourage users to review this policy periodically to stay informed about how we are protecting their data.

For further questions or concerns about our privacy practices or policy updates, please contact us at info@nortonfix.com.

9. Contact Us

If you have any concerns regarding this privacy policy or your data, please contact us at:

Email: info@nortonfix.com

Phone: +1-877-419-4870