1. Complete Protection Services: We provide comprehensive help with your antivirus needs, including step-by-step guidance for software installation to ensure your protection is set up correctly. Our experts identify and remove viruses and malware, restoring your device’s performance. We also assist with common antivirus challenges like update errors, conflicts, and scan problems. Additionally, we offer customized tips to optimize your device’s speed and stability. Please note, hardware repairs are outside our scope.
2. Subscription & Renewal: Our services operate on a subscription basis, providing continuous protection and expert advice. Each plan specifies its active period and requires timely renewal to maintain your security. Late renewals may leave your system vulnerable to threats. To keep you informed, we provide renewal reminders and assistance throughout the process.
3. Your Role: To deliver effective service, you need to provide accurate details about your device, including model, operating system, and installed antivirus software. This information helps us address your needs efficiently. Please ensure your device meets the minimum requirements for the antivirus software. Following our instructions carefully helps resolve concerns quickly. Regular updates, scans, and safe browsing habits are highly recommended to keep your device secure.
4. Privacy & Data Security: We respect your privacy and protect your personal information. During service, we may collect system details and contact information strictly to diagnose and improve our offerings. Your data is secured using advanced encryption and never shared with third parties without your consent, except when legally required.
   
   Remote sessions are only conducted with your permission, and you can end the session anytime. All temporary files and logs are securely deleted after service completion to protect your privacy.
5. Refund Policy: We aim for your satisfaction and accept refund requests within 7 days of service activation. Each request is reviewed individually to ensure fairness.
   
   Refunds may not be granted if the service was fully delivered or extensive work was performed. Partial refunds may apply if only part of the service was completed. Please contact us promptly with your concerns for timely resolution.
6. Service Limitations: Some complex problems like hardware faults, OS corruption, or advanced software conflicts may require help from device manufacturers or software providers.
   
   In such cases, we will guide you on next steps and recommend appropriate resources. Maintaining active warranties and manufacturer support is advised for major repairs.
   
   While we follow security protocols during remote sessions, we cannot guarantee recovery of data lost due to previous damage or malware. Regular backups are strongly recommended.
7. Licensed Software Use: For the best protection, always use genuine, properly licensed antivirus software. Licensed versions ensure access to updates, patches, and official help.
   
   We do not support or assist with pirated or unauthorized software due to security risks and legal issues. If unlicensed software is detected, we may suggest upgrading to a legitimate version for your safety and optimal performance.
8. Remote Access Guidelines: Our certified technicians can securely access your device remotely to assist you.
   
   Before starting, we will explain the process and ask for your consent. You will see all actions taken during the session for full transparency.
   
   Important points:
   • We never ask for sensitive information like banking details or passwords.
   • You can end the remote session at any time.
   • Remote access is closed immediately after the work is done.
   We recommend closing sensitive files and backing up your system before starting remote sessions.
9. Communication Channels: We offer timely assistance through multiple channels, including phone and email.
   
   Response times depend on the complexity of your request and current demand. Urgent matters are prioritized, and providing detailed information helps us serve you faster.
10. Policy Updates: We may update these terms to reflect new laws, improved security measures, or service changes.
    
    Updates will be posted on our website. Continued use of our services means you accept any changes.
11. Security Tips: Beyond technical help, we share advice to improve your online safety, such as:
    • Recognizing phishing scams and suspicious websites.
    • Creating strong passwords and enabling two-factor authentication.
    • Keeping your system and software up-to-date.
    • Being cautious with downloads and unknown links.
    Empowering you with knowledge helps keep you safer online.
12. Third-Party Disclaimer: We provide guidance for popular antivirus brands like Norton, McAfee, Kaspersky, but we are an independent service provider, not affiliated with these companies.
    
    All brand names and logos belong to their respective owners. For licensing or advanced issues, please contact the official manufacturers.

By using our services, you confirm that you have read, understood, and agree to these terms.